About Stephen
Alright, here's a short bio: I'm a Service Advisor at Bob Smith Motors, and I've been in the automotive game for about 15 years, all based here in Billings, MT. I'm a graduate of Billings Senior High. You know, I really enjoy being able to help people out. I'm also a big fan of motorcycles. Really, what I like most about my job is working with people.
Customer rating
4.8 / 5 based on 103 ratings (64 written reviews)
Recent reviews
Stephen went over and above to help with our warranty work. Our warranty is with Lithia Jeep and they would not return Stephen's phone calls to obtain approval to fix it. Stephen stayed in constant contact with me and my vehicle was fixed timely. Never buy an extended warranty at a dealership that doesn't work on Fords. We will never buy anywhere but Bob Smith Lincoln Mercury. They have the best service by far.
— Linda N. ,
Everything was great! Great service, great result. I love the staff here.
— Karsyn H. ,
Excellent
— Paul K. ,
My appt and vehicle service was unorganized and the dept was unprepared. I scheduled my oil change appt and recall repair in advanced, verifying with the scheduler that the dept had the time to do both services within my appt and that the recall part was in stock. My car was there for almost 7 hours and they did not replace the recall part. Instead they repeated the same inspection and test they had done months prior and then notified me that they would have to order the part even though we had been through this whole process once before. Now, I will have to bring my car back in to have the part replaced and without our family vehicle once again. I am usually a fairly patient person, but the unpreparedness and unorganized behavior seems to be inherent vs a one off situation. My husband has had to bring his truck in two separate times both for over 6 hours to have an oil change and brakes replaced. The first time neither service was completed and the second day they still didnt have it done after a whole day. We've been service customers for years but after this, I dont think we will be back.
— Caitlyn F. ,
Continues to go above and beyond!
— Karen I. ,
Excellent as always
— Jim T. ,
Checked schedule and helped me set up a time, my previous appointment fell through the cracks, heard me out and got things set up
— Nathan B. ,
Good
— Jeanine M. ,
Amazing!
— Patty D. ,
They have the best service department, always willing to help! In fact, just today I had a wiper issue and just stopped in and they fixed it on the spot. And Matt is great in the office, we would recommend them for sure.
— Cynde C. ,